Client feedback - Information coming directly from clients about the satisfaction or dissatisfaction they feel with a legal service rendered to them. Client comments and complaints given to a legal service provider (in-house or external) are an important resource for improving and addressing the needs and wants of clients. The information can be sourced in many ways, e.g. through written or oral surveys, online forms, emails, letters, or phone calls.
Cost - The financial expense to deliver the legal matter (source: IILPM).
Framework - A framework for Legal Project Management is a set of standard project management processes, templates and tools that can be used to define, plan, deliver and close a legal matter, i.e. a litigation case, matter, transaction or any other type of legal project. Having such a framework in place facilitates decision making, communication, and coordination across all legal matters in a portfolio and, in turn, contributes to governance and management rigour. Ultimately, corporate resources tend to be used more efficiently.
The International Institute of Legal Project Management (IILPM) has defined a 4-phase LPM framework, which is accompanied by a Legal Project Management Competency Framework.
Legal design - Legal design is the application of human-centered design to the world of law, to make legal systems and services more human-centered, usable, and satisfying. Legal design is a way of assessing and creating legal services, with a focus on how usable, useful, and engaging these services (source: http://www.lawbydesign.co/en/legal-design/).
Legal tech - Legal tech is (1) the technology that helps facilitate the practice of law for lawyers and legal advisors and (2) the technology that helps consumers access legal expertise or access justice. The first category covers everything from AI-enabled legal research and review tools to the tools lawyers use to draft and store their documents, record their time, manage conflicts, etc. The most important “legal tech” for lawyers, therefore, is Microsoft Word and email. However, when most of us talk about “legal tech,” we’re thinking about those tools that are distinct to the legal industry and the needs of lawyers.
The second category covers everything from Joshua Browder’s DoNotPay bot to the LegalZooms and Rocket Lawyers of the world, which also includes the growing set of technologies aimed at expanding access to justice to underserved and disadvantaged populations who are all-to-often priced out or otherwise excluded from the traditional legal services model (source: https://nylegaltech.com/2018/11/03/what-is-legal-tech/)
Schedule - The duration of the legal matter and its activities and tasks (source: IILPM).
Scope - The sum of all the deliverables that represent the outputs of the legal matter, and all the work that is required to produce them (source: IILPM).
Work Breakdown Structure - The planned work tasks, schedule, costs and allocation of human resources (fee-earner and non-fee earner) to progress the legal matter scope (source: IILPM).